At Gravity, we are committed to ensuring your satisfaction with every purchase. Our Return Policy is designed to provide you with a straightforward and transparent process in the event that you need to return a product.
Accessibility of Return Information: We understand the importance of easily accessible return information. Our website provides detailed instructions on the return process, including eligibility criteria and step-by-step guides. We aim to make the return process as transparent and user-friendly as possible.
Return Metrics and Customer Feedback:We actively monitor return metrics and gather customer feedback to identify areas for improvement. Your insights are invaluable, helping us enhance our products, services, and the overall return experience.
Exceptional Circumstances: In exceptional circumstances not covered explicitly by our standard return policy, we assess each situation individually. Our aim is to find fair and reasonable solutions that prioritize customer satisfaction while considering the unique circumstances.
Eligibility for Returns: You may be eligible for a return if you encounter any of the following situations:
Defective or Damaged Products: If the product you received is defective or damaged, we will gladly accept a return.
Incorrect Item Received: If you receive an item different from what you ordered, we will initiate a return to correct the error.
Change of Mind: In some cases, we may accept returns for products if you change your mind. However, this is subject to certain conditions outlined below.
Conditions for Change of Mind Returns: If you wish to return a product due to a change of mind, the following conditions apply:
(A) The item must be unused, in its original condition, and in its original packaging.
(B) Return requests must be initiated within 3 days from the date of delivery.
(C) The customer is responsible for return shipping costs unless the return is due to a mistake on our part.
Exclusions: The following items are not eligible for return:
(A) Items that have been used, damaged, or are not in their original condition.
(B) Products with tampered or missing serial numbers.
(C) Perishable goods.
(D) Gift cards.
(E) Customized or Personalized Items: Unfortunately, we cannot accept returns for customized or personalized items unless they are defective, damaged, or there is an error on our part. Please carefully review customization details before placing your order.
(F) Warranty Products: Certain products may come with a manufacturer's warranty. If you encounter issues covered by the warranty, please contact the manufacturer directly for assistance. Warranty details can usually be found in the product packaging or on the manufacturer's website.
Clear Communication: We believe in transparent communication throughout the return process. You will be notified at each step, from the initiation of the return to the processing of the refund. If there are any delays or issues, our customer support team will keep you informed.
Customer Satisfaction Guarantee: Your satisfaction is our priority. If you are dissatisfied with your purchase for any reason not covered by our standard return policy, please contact us. We will do our best to address your concerns and find a satisfactory resolution.
Continuous Improvement: We value your feedback and continuously strive to improve our products and services. If you have any suggestions or concerns regarding our return process, please share them with our customer support team.
We appreciate the trust you place in Gravity. Our commitment to continuous improvement, transparency, and customer satisfaction remains unwavering. We appreciate your trust in our products and services.
For further assistance or inquiries, please contact our customer support team at : info@gravityofficeservices.com
We take pride in our versatile approach to meeting the diverse needs of our customers. With a commitment to excellence and adaptability, we serve customers across various industries, delivering tailored solutions that elevate their procurement experiences and propels businesses towards growth and prosperity.
Our commitment to excellence, customer-centric approach, and unwavering values have made us the preferred choice for B2B businesses across various industries.
Your success is our success. we take pride in empowering businesses of all sizes to thrive and achieve their goals. Whether you are a multinational corporation or an emerging start-up, we meet your needs with equal dedication, ensuring you have the resources and support to bring your vision to life. knowing that their procurement needs are in capable hands. our dedication to serving customers across various industries is not just about delivering solutions; it's about empowering businesses to thrive in their unique landscapes. Explore the possibilities of a strategic partnership that transcends industry boundaries, where your success is our primary goal.